Troubleshooting Troubleshooting

My children are already patients of the practice. I created an account and logged in, but it is prompting me to register. Why can't I access my children through Online Patient Services?

First check that the email address you used to create your web portal account is the same email address that is on file with the practice. If you are unsure, please call the practice to check your Contact Manager information that is associated with your child/children.

If your children are already patients of the practice but you do not see them in Online Patient Services after you have created an account, please do not re-register. 

Re-registering will create duplicate records for your entire family at the practice and will not grant you access to your child's medical records. Call the practice to verify that the email address you used to create your account is the email address which is on file.

I did not receive an email with my password after I created my portal account.

Please check your spam folder.   It can take up to 10 minutes for you to receive your temporary account password via email.


I created an account but forgot my password.

Use the "Forgot Password" link at the bottom of the sign in page. You will receive an email to the email associated with your portal account and follow links to re-set.